FAQs
Below are answers to the most frequently asked questions about RDSWA Airbrush products, orders, shipping, returns, and wholesale services. If you don’t find the answer to your question here, please contact us at info@rdswa-airbrush.com.
General Questions
Q: What is RDSWA Airbrush?
A: RDSWA Airbrush is a brand specializing in high-quality airbrush products, including airbrush guns, compressors, accessories, and paint sets. We serve both retail (C-end) and wholesale (B-end) customers across Europe and the United States, providing affordable, reliable airbrush solutions for hobbyists, professionals, and businesses.
Q: Are your products suitable for beginners?
A: Yes! We offer a range of user-friendly airbrush kits designed specifically for beginners. These kits include everything you need to get started (airbrush gun, compressor, cleaning tools, and instructions) and are easy to set up and use. We also provide basic troubleshooting guides to help you master airbrushing quickly.
Q: Do your products work with all types of airbrush paint?
A: Our airbrushes are compatible with most water-based and solvent-based airbrush paints, including acrylic, latex, enamel, and ink. However, we recommend using high-quality airbrush paint (thinned to the appropriate consistency) to ensure optimal performance and prevent clogs.
Order & Payment Questions
Q: How do I place an order on your website?
A: To place an order, simply browse our website, add the products you want to your cart, and proceed to checkout. You will need to provide your shipping address, contact information, and payment details. Once your payment is confirmed, you will receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and bank transfers (for wholesale orders over $500/€500). For more details, please see our Payment Policy.
Q: Can I cancel or modify my order after placing it?
A: You may cancel or modify your order within 1 business day of placement, provided that the order has not been processed or shipped. Please contact us at info@rdswa-airbrush.com with your order number and request (cancel or modify). Once the order is processed or shipped, we cannot cancel or modify it – please refer to our Return & Refund Policy for returns.
Q: Why was my payment declined?
A: Payment declines may occur due to insufficient funds, incorrect card details (expiration date, CVV), fraud alerts from your bank, or unsupported payment methods. Please check your card details, contact your bank to resolve any issues, or try an alternative payment method.
Shipping & Delivery Questions
Q: Where do you ship?
A:USA or China, we ship to all EU member states, all 50 US states (plus Puerto Rico and Guam), Canada, Australia, Japan and the UK . For other countries, please contact us at info@rdswa-airbrush.com to confirm shipping availability.
Q: How long does shipping take?
A: Shipping times vary by destination and method:
– EU/USA Standard Shipping: 5-15 business days (excluding processing time)
– EU/USA Express Shipping: 5-15 business days (excluding processing time)
– International Shipping (Canada/Australia/UK): 5-15 business days (excluding processing time)
Order processing takes 1-2 business days (Monday to Friday, excluding holidays).
Q: How do I track my order?
A: Once your order is shipped, we will send you a shipping confirmation email with a tracking number and link. You can also track your order by logging into your account and navigating to “Order History.”
Q: Do I have to pay customs duties or taxes for international orders?
A: Yes, for orders outside the EU and USA, you may be required to pay import duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order price or shipping fee – you are solely responsible for paying them. Please contact your local customs office for more details.
Returns & Refunds Questions
Q: Can I return a product if I’m not satisfied?
A: Yes, you may return unused, unopened products in their original packaging within 30 days of delivery for a refund or exchange. Custom, personalized, and final sale items are non-returnable. For more details, please see our Return & Refund Policy.
Q: What should I do if I receive a defective or damaged product?
A: Please contact us at info@rdswa-airbrush.com within 7 days of delivery, including photos of the defective/damaged product and packaging. We will verify the issue and offer a full refund, free replacement, or store credit (your choice).
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return (3-5 business days after delivery to our warehouse), we will process your refund within 5-7 business days. Refunds are issued to your original payment method – please allow 3-5 additional days for your bank to process the refund.
Wholesale & Distribution Questions
Q: Do you offer wholesale pricing?
A: Yes! We offer competitive wholesale pricing for bulk orders (10+ units of the same product) for B-end customers (retailers, distributors, salons, etc.). Please contact us at info@rdswa-airbrush.com with your business details and order volume to receive a wholesale quote.
Q: What are the minimum order quantities for wholesale?
A: The minimum order quantity (MOQ) for wholesale is 10 units per product. For larger orders (50+ units), we offer additional discounts – please contact our wholesale team for details.
Q: Do you offer dropshipping services?
A: Yes, we offer dropshipping services for qualified wholesale customers. Please email info@rdswa-airbrush.com to learn more about our dropshipping terms, pricing, and process.
Q: Can I customize products for my wholesale order?
A: We offer limited customization options (e.g., custom logos on airbrush kits) for large wholesale orders (100+ units). Please contact us at info@rdswa-airbrush.com to discuss your customization needs.