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Warranty Policy

Warranty Policy

RDSWA is committed to providing high-quality products and exceptional service to our customers. To ensure your experience is seamless, we offer warranty services for all our products. Below is our warranty and repair policy:

 

Warranty Coverage

1.Standard Warranty:

Warranty Period: All RDSWA products come with a 30-day warranty from the date of purchase (as indicated in the product manual or purchase receipt).

2.Special Warranty Service:

90-Day Warranty:

For the following wear-and-tear components, we offer a 90-day warranty from the date of purchase:

Nozzle

Nozzle Cap

Air Cap

Check Valve

Air Valve

3.Warranty Scope:

Covers defects caused by manufacturing issues or non-human-related damage.

 

How to Apply for Warranty Service

  1. Contact Customer Service:
  • Send an email to info@rdswa-airbrush.com with the following details:
  • Order number or valid proof of purchase.
  • Product model and a description of the issue (photos or videos can help speed up the process).
  1. Initial Assessment:

Our technical team will evaluate the information and confirm the repair or replacement plan with you.

  1. Product Return:

If a return is required, RDSWA will cover the shipping costs for issues under warranty.

 

Warranty Exceptions

The following cases are not covered under the warranty:

  • Damage caused by improper use, mishandling, or failure to follow the product manual.
  • Issues resulting from unauthorized disassembly, modifications, or repairs.
  • Normal wear and tear (e.g., nozzle wear, seal aging).
  • Damage caused by force majeure events (e.g., fire, flood).

 

Customer Support

If you have any questions or need assistance, please contact us:

  • Email: info@rdswa-airbrush.com

Thank you for choosing RDSWA. We are committed to providing you with high-quality products and dedicated service!